Our Policies

Privacy Policy

Last updated: April 7, 2026

Drive Right ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We may collect the following types of information when you interact with our website or services:

• Contact information: Name, email address, phone number, and mailing address provided when you book a consultation, submit an inquiry, or hire our services.
• Vehicle preferences: Details about the type of vehicle you're looking for, your budget, trade-in information, and related preferences you share with us.
• Payment information: Billing details processed securely through our third-party payment processor. We do not store credit card numbers on our servers.
• Usage data: Information about how you interact with our website, including pages visited, time spent, browser type, and referring URLs, collected through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

• Provide, personalize, and improve our car buying services.
• Communicate with you about your vehicle search, consultations, and service updates.
• Process payments and send transaction confirmations.
• Send occasional service-related emails (you can opt out at any time).
• Analyze website usage to improve our site experience.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third-party tools we use to operate our business (e.g., payment processors, scheduling software, email services). These providers are contractually obligated to protect your data.
• Legal compliance: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies & Analytics

We use cookies and similar tracking technologies (including Google Analytics and Google Ads) to understand how visitors use our website and to measure the effectiveness of our advertising. You can manage cookie preferences through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at the email address listed below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Terms of Service

Last updated: April 7, 2026

By using the Drive Right website and services, you agree to the following terms. Please read them carefully.

Services Overview

Drive Right is a car buying advisory and negotiation service. We act on your behalf to research vehicles, negotiate with dealerships, and guide you through the car buying process. We are not a dealership, and we do not sell vehicles directly.

Service Scope

Our services include:

• Car Buying Consultant ($295): Personalized vehicle research report, shortlist with pros and cons, total cost of ownership analysis, and a 30-minute expert consultation.
• Full Service, Drive Right ($495): End-to-end car buying service including dealer negotiations, deal structuring, F&I guidance, and trade-in optimization.
• Full Service, Ultimate Concierge ($895): White-glove experience including expanded search across auctions and niche platforms, top-priority access, and door-to-door delivery coordination.

Client Responsibilities

You agree to:

• Provide accurate and complete information about your vehicle preferences and budget.
• Respond to communications in a timely manner to keep the process moving.
• Make your own final purchasing decisions. Drive Right provides advice and negotiation support, but the ultimate decision to purchase a vehicle rests with you.

No Guarantees

While we work diligently to secure the best possible deal, we cannot guarantee specific savings amounts, vehicle availability, or final pricing. Market conditions, dealer inventory, and other factors outside our control may affect outcomes.

Payment Terms

Service fees are due at the time of engagement unless otherwise agreed. All payments are processed securely through our third-party payment provider. Pricing is subject to change, but any agreed-upon price at the time of engagement will be honored.

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Drive Right and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

Limitation of Liability

Drive Right acts as an advisor and negotiator. We are not responsible for the condition of any vehicle purchased, manufacturer warranties, dealer commitments, or financing terms offered by third-party lenders. Our liability is limited to the amount of the service fee paid.

Governing Law

These terms are governed by the laws of the State of Texas. Any disputes arising from these terms or our services will be resolved in the courts of Travis County, Texas.

Changes to Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Refund Policy

Last updated: April 7, 2026

We want you to feel confident choosing Drive Right. Here's how refunds work for each of our services:

Car Buying Consultant ($295)

Because this service involves custom research and a personalized report, it is non-refundable once the report has been delivered. If we have not yet begun work on your report, you may request a full refund.

Full Service, Drive Right ($495)

If you are unsatisfied with our service before a vehicle purchase is finalized, you may request a refund. Refund eligibility is evaluated on a case-by-case basis depending on the stage of engagement:

• Before active negotiations begin: Full refund available.
• During active negotiations: Partial refund may be issued at our discretion, accounting for work already completed.
• After vehicle purchase is complete: No refund is available, as the service has been fully rendered.

Ultimate Concierge ($895)

The same refund terms as the Full Service tier apply. Given the premium nature of this service, we encourage clients to discuss expectations during the initial consultation to ensure alignment before engagement.

Advisory Fee Credit

If you upgrade from the Car Buying Consultant tier to a Full Service tier, your $100 advisory fee credit is applied toward the full service price. This credit is non-refundable once applied.

How to Request a Refund

To request a refund, please contact us by email or phone. We aim to process all refund requests within 7 business days.

Contact Us

If you have any questions about our policies, please reach out:

• Email: [email protected]
• Website: Book a consultation