Our Policies
Transparency is at the core of everything we do. Below you'll find our privacy policy, terms of service, and refund policy.
Privacy Policy
Drive Right ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
We may collect the following types of information when you interact with our website or services:
- Contact information: Name, email address, phone number, and mailing address provided when you book a service, submit an inquiry, or hire our services.
- Vehicle preferences: Details about the type of vehicle you're looking for, your budget, trade-in information, and related preferences you share with us.
- Payment information: Billing details processed securely through our third-party payment processor. We do not store credit card numbers on our servers.
- Usage data: Information about how you interact with our website, including pages visited, time spent, browser type, referring URLs and, when you arrive from an ad, the ad click identifier, collected through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Provide, personalize, and improve our car buying services.
- Communicate with you about your vehicle search, agent activity, and service updates.
- Process payments and send transaction confirmations.
- Send occasional service-related emails (you can opt out at any time).
- Analyze website usage to improve our site experience.
Information Sharing
We share information in the circumstances below, including advertising measurement:
- Service providers: Trusted third-party tools we use to operate our business (e.g., payment processors, scheduling software, email services). These providers are contractually obligated to protect your data.
- OpenAI ad measurement: We share website activity and measurement signals with OpenAI as described below.
- Legal compliance: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Cookies & Analytics
We use cookies and similar technologies, loaded through Google Tag Manager, to understand how visitors use our website and to measure how well our advertising works. These include Google Ads conversion measurement and Microsoft Clarity, which records how pages are used, such as clicks and scrolling. When you arrive from a Google ad, we keep Google's ad click identifier (gclid, gbraid or wbraid) with your inquiry or checkout record so we can match a purchase to the ad click; we do not send it to other advertising platforms. If your browser sends a Global Privacy Control signal, we do not keep that identifier, and our Google tags are set not to use your data for ad personalization. You can also manage cookies through your browser settings.
OpenAI Ad Measurement
The OpenAI Pixel records page visits, successfully saved inquiries, checkout starts and purchases verified against Stripe and our payment records. Purchase events include the paid service amount, currency and a purchase identifier; they do not include your secure checkout link. It sends OpenAI measurement signals such as page URLs, browser and device information, event identifiers and advertising click references. It can store a click reference in a first-party cookie named __oppref to connect later activity with an ad.
The Pixel can also recognize supported contact information entered on the site and use automatic advanced matching. It normalizes and hashes that information in your browser before sending it; automatic advanced matching does not send raw contact details. Hashing does not make this data anonymous. We use measurement to understand advertising performance, and send our measured events with the option to exclude them from future user-level personalization. See OpenAI’s explanation of conversion measurement and its Privacy Policy.
You can turn this off at any time; see Opt Out of Ad Measurement. If your browser sends a Global Privacy Control signal, this integration stays off.
Vercel Website Analytics
Vercel measures visits to our informational pages without an analytics cookie. Vercel uses request information to group visits for a limited period; see Vercel’s analytics privacy details. Our integration strips query strings and fragments from page URLs, sends no custom events or customer identity, and excludes payment receipts and the quote comparison worksheet. It suppresses views with an external referrer that contains more than an origin. Opting out of ad measurement or a Global Privacy Control signal turns this integration off.
Opt Out of Ad Measurement
“Opt out of ad measurement” in the site footer brings you here. Turning ad measurement off in this browser stops OpenAI ad measurement and Vercel website analytics, stops our server from sending OpenAI the inquiries and checkouts you start, including any purchase that follows, and stops us keeping Google’s ad click identifier with your records. We save the choice for one year in a first-party cookie named dr_ad_measurement. Turning measurement off stops future events; it does not retract events already sent. A Global Privacy Control signal has the same effect. This setting does not change the Google tags and Microsoft Clarity described under Cookies & Analytics.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at the email address listed below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Terms of Service
By using the Drive Right website and services, you agree to the following terms. Please read them carefully.
Services Overview
Drive Right is a car buying advisory and negotiation service. We act on your behalf to research vehicles, negotiate with dealerships, and guide you through the car buying process. We are not a dealership, and we do not sell vehicles directly.
Service Scope
Our services include:
- Full Service ($395 USD one time): Vehicle research, price negotiation and fee review, a dedicated advisor, and documented vehicle recommendations.
- Ultimate Concierge ($695 USD one time): Expanded search across auctions and niche sources, priority communication and coordination, and delivery coordination where available.
Client Responsibilities
You agree to:
- Provide accurate and complete information about your vehicle preferences and budget.
- Respond to communications in a timely manner to keep the process moving.
- Make your own final purchasing decisions. Drive Right provides advice and negotiation support, but the ultimate decision to purchase a vehicle rests with you.
No Guarantees
While we work diligently to secure the best possible deal, we cannot guarantee specific savings amounts, vehicle availability, or final pricing. Market conditions, dealer inventory, and other factors outside our control may affect outcomes.
Payment Terms
Service fees are due at the time of engagement unless otherwise agreed. All payments are processed securely through our third-party payment provider. Pricing is subject to change, but any agreed-upon price at the time of engagement will be honored.
Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Drive Right and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.
Limitation of Liability
Drive Right acts as an advisor and negotiator. We are not responsible for the condition of any vehicle purchased, manufacturer warranties, dealer commitments, or financing terms offered by third-party lenders. Our liability is limited to the amount of the service fee paid.
Governing Law
These terms are governed by the laws of the State of Texas. Any disputes arising from these terms or our services will be resolved in the courts of Travis County, Texas.
Changes to Terms
We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
Refund Policy
We want you to feel confident choosing Drive Right. Here's how refunds work for each of our services:
Historical AI Agent engagements
This plan is no longer sold. The following section is retained for existing engagements; the terms agreed when a customer paid continue to govern that engagement.
Because this service involves custom agent setup, dealer outreach, and negotiated deal-sheet preparation, it is non-refundable once outreach has begun or the deal sheet has been delivered. If we have not yet begun work, you may request a full refund.
Full Service ($395 USD one time)
If you are unsatisfied with our service before a vehicle purchase is finalized, you may request a refund. Refund eligibility is evaluated on a case-by-case basis depending on the stage of engagement:
- Before active negotiations begin: Full refund available.
- During active negotiations: Partial refund may be issued at our discretion, accounting for work already completed.
- After vehicle purchase is complete: No refund is available, as the service has been fully rendered.
Ultimate Concierge ($695)
The same refund terms as the Full Service tier apply. Because this service has a higher fee and broader scope, discuss expectations during the initial consultation.
Historical Service Fee Credit
If you upgrade from the AI Agent Buying Service tier to a Full Service tier, a $100 service fee credit may apply toward the full service price under the current approved terms. Any credit is non-refundable once applied.
How to Request a Refund
To request a refund, please contact us by email or phone. We aim to process all refund requests within 7 business days.
Contact Us
If you have any questions about our policies, please reach out:
- Email: [email protected]
- Website: Book a service